ORDERS
Our web store is a reflection of the parts we use on the bikes we build. With this said most of our time is spent in the shop building bikes so web orders sometime take a while to ship. If you are under a time frame or want Amazon typer service please do not hit the "Place My Order" button.
Thank you for your understanding and your faith in the quality of parts & accessories we sell!
RETURN & REFUND POLICY
No one likes returns. They take a lot of time for us to process & you do not have the parts you need. Being a small craft shop it does take us a bit of time to take care of this...
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HERE IS OUR POLICY
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No returns after 10 days
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No returns on special order parts
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No returns on brake lines
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No Returns on shocks built for your pr
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No returns on custom wheels, rims, or exhaust
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No returns on any electrical parts
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All returns must be submitted via email to info@boxermetal.com along with the original order number. If the order number is not provided the return will be ignored.
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There is a 25% restocking fee on allowed returns. Shipping not refunded
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Allow up to 15 days to receive your refund. Shop credit is fine for future orders.
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If we screw up, and it happens obviously we will handle shipping, replacement parts, or a full refund.